1. Acceptance of Terms

By accessing and using SportSpot, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Services Description

SportSpot is a comprehensive platform that connects sports field owners with players looking to book sports facilities in Jordan. Our services include:

• Online booking system available 24/7 for players to reserve sports fields
• Field management tools for owners including setting discounts, blocked days, minimum and maximum booking limits, pricing, and time patterns
• Automated notifications via WhatsApp and push notifications for reservations, confirmations, and updates, plus an in-app Notifications page for viewing the last 30 days
• Accounting support through detailed monthly and yearly Excel reports for field owners
• Supervisor management system allowing field owners to assign supervisors to manage field reservations
• Real-time availability tracking and reservation management
• A prepaid wallet balance (in JOD) for reservation service fees, topped up securely through PayPal
• Search and filtering capabilities for players to find suitable fields by location, sport type, date, and time
• Player match-making system for creating and joining competitive or casual sports matches on available fields
• Competitive ranking system using the Glicko-2 algorithm, displayed as tiers (Bronze, Silver, Gold, Platinum, Diamond), divisions, and rating points
• Team creation and management tools, and tournament organization including bracket generation and match scheduling

While we facilitate the booking process and provide management tools, we are not responsible for the actual sports facilities, their conditions, or their operations.

3. User Accounts

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these terms
• To receive push notification updates about your reservations, you must install SportSpot as an app on your device. Visit our app installation page for instructions. Installing is required to receive push notifications; without it they will not reach your device. You can still view notifications on your Notifications page, which keeps the last 30 days
• SportSpot reserves the right to block, suspend, or permanently delete any user account that does not comply with these Terms and Conditions or violates local laws and regulations of Jordan. This action may be taken without prior notice at SportSpot's sole discretion
• When registering as a player you must choose a public display name. This display name — not your real name — is shown publicly on the leaderboard and within your teams. Your display name, and any team name you create, must be unique, must not impersonate another person or SportSpot, and must not contain offensive or misleading content. SportSpot may reject, reset, or remove any display name or team name that violates these rules.
• By using SportSpot you consent that we may share your full name and phone number with sports academies and clubs, so they can reach out to you about trials, training, or membership opportunities. See our Privacy Policy for details.
• Repeatedly reserving fields without completing payment is a misuse of the Platform: every unpaid reservation holds the time slot and prevents other players from booking it. SportSpot may block or suspend any account that repeatedly abandons reservations without payment.
• Match results must be reported honestly. Submitting false match results, or misusing the score dispute process — including repeatedly disputing results in bad faith, or coordinating with other players to report a false result — may lead to your account being suspended or blocked. Disputing a result in good faith is never a violation.

4. Reservations and Payments

• Reservation service fees are paid from your prepaid wallet balance (1 JOD per reservation). The wallet is topped up in fixed amounts (e.g. 5 or 10 JOD) through PayPal or credit/debit card. Your wallet balance is non-refundable to cash and can only be used to pay reservation service fees on SportSpot. Cancellation refunds are returned to your wallet balance based on timing: a full 1 JOD refund if cancelled 12+ hours before reservation start, a half (0.5 JOD) refund if cancelled less than 12 hours before start, and no refund if cancelled after start time
• All payments are processed securely through PayPal. SportSpot does not store or have access to your payment card information
• Field usage fees are paid directly to the field owner at the facility and are separate from reservation fees
• Cancellations must be made through the platform before the scheduled time
• We are not responsible for disputes between players and field owners
• Permitted use — sport only: a reservation entitles you to use the field for playing the sport it is listed for, and nothing else. Fields may not be used for parties, celebrations, private events, filming, or any other non-sporting occasion. The field owner may refuse entry or end the session, and SportSpot may cancel the reservation without refunding the reservation service fee, if the field is used for anything other than its listed sport

5. Match System & Competitive Features

SportSpot provides a match-making system and competitive ranking features for registered players. The following rules apply:

• Players may create or join matches on available sports fields. When all player slots are filled, a field reservation is automatically created on behalf of the match participants.
• Match Type — Ranked: Players choose to create a ranked match for competitive play. After the match ends, any participating player may submit the result. The result undergoes a 24-hour dispute window before being applied to all players' competitive ratings.
• Match Type — Friendly: Players may choose to create a friendly match for casual play. Score submission is not available for friendly matches and rankings are not affected.
• Tournament Matches: All matches created within a tournament context are automatically ranked and count toward participating players' competitive ratings.
• Score Accuracy: Players are required to submit honest and accurate match results. Submitting false, manipulated, or inaccurate scores is a serious violation of these Terms and may result in immediate account suspension or permanent termination.
• Ranking System: Player rankings are calculated using the Glicko-2 algorithm and displayed as tiers (Bronze, Silver, Gold, Platinum, Diamond) with divisions (I, II, III) and rating points (0–100). SportSpot does not guarantee the accuracy of rankings and provides the system for informational and competitive purposes only.
• Inactivity: Player ratings (including the underlying skill rating) may decrease due to periods of inactivity, and the demotion stays in effect until you return to competitive play. SportSpot is not responsible for any ranking changes resulting from the inactivity decay system.
• Required Level: When creating a match, the creator may restrict it to a single skill level (tier) or leave it open to any level. Only players in the selected level may join, and the match is not shown to players outside that level; however, the creator (as the organizer) may always join their own match even if it is restricted to a different level. Private matches and tournament matches are always open to any level.
• Joining as a Team: A player may join a match as a whole team, filling one side in a single action. This is allowed only when that side is completely empty and the team has exactly the number of players the side requires, and — for a level-restricted match — every team member meets the required level. The join is all-or-nothing: either every member is added or none are.
• Leaving a Match: A player who is not the organizer may leave a match at any time before it starts. If the match had already filled, leaving cancels the field reservation created for it: the organizer is refunded under the standard cancellation policy, the time slot is released and may be booked by anyone else, and the match reopens for players. If it fills again, a new reservation is created and the organizer pays the reservation fee again.
• Waiting List: A player may join the waiting list of a match that is already full. If a player later leaves, everyone on that waiting list is notified at the same time and the first to join takes the slot — a place on the waiting list is a notification, not a reservation, and does not guarantee entry to the match. Waiting lists are for individual players only, not whole teams, and a player may leave a waiting list at any time.

6. Tournaments

SportSpot facilitates tournament organization for field owners and competitive players. The following rules apply:

• Tournaments are organized by field owners or platform administrators. Registration is open during the registration period only.
• Only team captains may register or unregister their team for a tournament. Teams must meet the tournament's sport, size, and eligibility requirements. No reservation service fee is charged for registering or playing in a tournament; if a tournament is cancelled there is accordingly no fee to refund.
• All tournament matches are ranked. Participating players' competitive ratings will be updated based on tournament results.
• Players and teams must honor their scheduled tournament matches. Repeated failure to participate may result in account suspension.
• SportSpot is not responsible for scheduling conflicts, facility conditions, or disputes between teams or players during tournaments.
• A tournament may have an optional registration deadline and a minimum number of teams. When registration closes — at that deadline, or when the organizer closes it — the tournament is automatically cancelled if fewer than the minimum number of teams have entered, and everyone who entered is notified. If the minimum is met, the draw is made and the fixtures are set.
• A tournament's match schedule — dates, times and fields — is planned when the organizer publishes it, and those field slots are held from that moment for the maximum number of teams the tournament accepts. Each round is scheduled after the round that decides who plays in it, and the rest between a team's matches follows the rule set for that sport. A tournament whose date range is too short to satisfy these rules is refused at publication; the organizer must extend the dates or add fields. When the draw is made, the bracket is rebuilt for the teams who actually entered and any held slot the smaller bracket does not need is released back to the venue.
• The organizer records the result of each match, and that result is final — there is no player submission and no dispute process. Ratings are applied two hours after a result is recorded, so an incorrect score can be corrected before it counts; once applied, a rating change cannot be reversed.
• A team may withdraw at any time before the tournament is completed. Withdrawing before the draw removes the entry entirely. Withdrawing after the draw forfeits the team's remaining fixtures, which are awarded to its opponents.

7. Field Owner Subscriptions

• Field owners must maintain an active subscription to list fields on the platform
• Subscription plans are available on a monthly or annual basis and are priced per field — an owner may subscribe for as few as one field, and adds fields one at a time. The subscription defines two limits: an active field limit (how many fields can be active at the same time, equal to the number of fields subscribed) and a total field limit equal to twice the active limit (how many fields can exist in total, active or inactive). Owners can switch any field between active and inactive at any time, subject to the active limit and provided the field has no open bookings.
• Subscription payments are processed securely through Dodo Payments and charged in USD. SportSpot does not store or have access to your payment card information. Subscriptions renew automatically at the end of each billing period (monthly or annual) and the saved payment method is charged the recurring amount.
• Owners may cancel auto-renewal at any time through the customer billing portal. Cancellation takes effect at the end of the current paid period — access continues until then. While auto-renewal is active, reservations may be made for dates up to 30 days after the current period end date; if a renewal payment fails or the subscription lapses, bookings falling after the end date are automatically cancelled and the affected players are fully refunded the reservation service fee. Once cancellation is scheduled, new bookings are accepted only up to the period end date.
• A plan change may move one thing at a time: the plan itself (fields or academy-only), the number of fields, the billing cycle (monthly/annual), or the academy entitlement — but not two of them together. Adding fields takes effect immediately and is charged on a prorated basis for the remainder of the current billing period; the exact amount is shown for confirmation before you are charged. Reducing fields takes effect immediately with no charge and no refund or credit for the remaining time; you must first deactivate any fields that exceed the smaller plan's limit (the currently-active field count must fit the new active limit, and total fields the new total limit = 2 × new active limit). Switching billing cycle (monthly↔annual) takes effect at your next renewal and is billed the full new-plan price then; your current plan continues until that renewal, so an annual plan keeps its full paid term. After a subscription expires, no new booking can be made on the owner's fields until the owner subscribes again.
• Deleting a field removes it from your account and frees the slot it occupied under your plan's field limit. The field can no longer be booked and its photos are removed, but its bookings, reports and match history are retained by SportSpot and are not deleted. A field with confirmed upcoming bookings cannot be deleted until those bookings are completed or cancelled.
• Publishing training programmes (academies, classes, private coaching, camps, tryouts and clinics) requires the academy entitlement. A venue can hold it either by adding it to a field subscription for an extra monthly charge, or by taking the academy-only plan, which carries no fields and is intended for academies and coaches who do not own a field. The entitlement can be added or removed at any time; removing it hides the venue's programmes but never deletes them. Programmes are listings only: registration, attendance and any fees are arranged directly between the venue and the participant, and SportSpot is not a party to that arrangement, does not process programme payments and does not set programme prices. Programme text and contact details are supplied by the venue and are published immediately without review; SportSpot may remove a listing at any time. If a subscription lapses or is cancelled, the venue's programmes stop being shown on the platform until it is renewed. A venue may attach up to 10 coaches, each of whom may publish and manage only their own programmes and may be attached to one venue at a time. A programme may also reserve one of the venue's fields, which closes that field to bookings during the programme's sessions for its whole term; a coach may do this only for a field the venue owner has assigned to them. Where existing bookings fall inside those hours, nothing is cancelled — the programme's start date moves past them instead, and the listed start date is updated to match. What the venue earns for a reserved field is entered by the owner and appears in the owner's field report; it is not the programme price shown to participants.
• No refunds are provided for cancelled or unused subscriptions, including prorated amounts paid for plan changes mid-cycle. Initiating a chargeback or payment dispute on a subscription charge results in immediate revocation of platform access for the affected place.

Field Owner Responsibilities

The Owner agrees to:

• Provide accurate and up-to-date information regarding their sports fields, including but not limited to, name, location, sport types, amenities, images, and contact details
• Maintain accurate and current availability of their fields on the Platform
• Honor all confirmed bookings made through the Platform
• Handle all on-site payments for field usage fees directly with the users
• Respond promptly to inquiries and issues related to their fields and bookings
• Check that the price, discounts, blocked days, field location, or any other data entered by the field owner is reflected as required on the Platform. It is the Owner's responsibility to verify all information is accurate
• Resolve any conflicts in reservations (e.g., reservations made outside the SportSpot Platform conflicting with reservations made through the Platform). The Owner shall give priority to reservations made through the SportSpot Platform. Failure to do so may result in immediate service termination as outlined in this section
• Not cause any kind of damage, including but not limited to, damage to the service itself, SportSpot's reputation, or the availability of the Platform or one of its services
• Add their SportSpot field reservation link as a reservation method for their fields to their official company/organization website and social media accounts
• Notify SportSpot of any confirmed reservation resulting in a no-show by the reserver

Termination

SportSpot may terminate this Agreement immediately if the Owner breaches any term of this Agreement, including but not limited to, failure to prioritize SportSpot Platform reservations as outlined above. In such cases, the Owner shall have no right to a refund nor a termination notice. Upon termination, the Owner's field listings will be deleted permanently from the Platform along with all field related data.

8. Limitation of Liability

SportSpot acts solely as a platform provider and shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of the fields, disputes between Owner and users, or any other issues not directly related to the Platform's functionality.

SportSpot is not responsible for any issues caused by any third-party service used, including but not limited to, notification services, messaging services, server availabilities, payment gateways, or any other third-party integrations.

Users participate in sports activities at their own risk. We are not liable for any injuries, damages, or disputes that may occur at sports facilities.

9. Prohibited Uses

• Using the platform for any illegal or unauthorized purpose
• Attempting to interfere with the platform's security or functionality
• Creating false or misleading information about facilities or reservations
• Harassing or threatening other users
• Attempting to bypass payment systems or subscriptions
• Submitting false, inaccurate, or manipulated match scores
• Creating or using multiple accounts to manipulate competitive rankings or circumvent account restrictions

10. Modifications to Terms

We reserve the right to modify these terms at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the modified terms.

11. Contact Information

If you have any questions about these Terms & Conditions, please contact us at sportspot.7ojozatak@gmail.com