1. Acceptance of Terms
- By creating an account or using SportSpot, you agree to these Terms. If you do not agree, do not use SportSpot.
- You must be at least 18 years old to create an account, or use SportSpot with the consent of a parent or guardian who accepts these Terms on your behalf and is responsible for your use.
- These Terms are published in Arabic and English. If the two versions differ, the Arabic version prevails.
2. Our Role
- SportSpot is an online platform that connects players with sports field owners in Jordan. SportSpot does not own or operate any facility and is not a party to the rental agreement between a player and a field owner.
- Field owners alone are responsible for their facilities, including their safety, condition, prices and staff.
- SportSpot is provided "as is" and "as available". We do not guarantee that it will be uninterrupted or error-free, and we may change, suspend or discontinue any feature at any time without notice.
- Notifications (push and in-app) are a convenience and may be delayed or not delivered. You remain responsible for checking your reservations, matches and tournaments on SportSpot.
3. User Accounts
- You must provide accurate and complete information when creating an account
- You are responsible for maintaining the confidentiality of your account credentials, and for all activity under your account
- You must notify us immediately of any unauthorized use of your account
- Your display name, and any team name you create, must be unique, must not impersonate another person or SportSpot, and must not contain offensive or misleading content. SportSpot may reject, reset or remove any name that breaks this rule.
- By using SportSpot you consent that we may share your full name and phone number with sports academies and clubs, so they can reach out to you about trials, training, or membership opportunities. See our Privacy Policy for details.
4. Fees, Wallet and Refunds
- Each reservation carries a reservation service fee, shown before you book and paid with 1 reservation credit from your SportSpot wallet. A reservation not paid within the payment time shown is released, and the time slot becomes available to others.
- Cancellation refunds of the service fee are returned to your wallet: the full reservation credit back if you cancel 12 hours or more before the start time, half a reservation credit if you cancel less than 12 hours before, and no refund after the start time.
- Your wallet balance is counted in reservation credits, not money. Each reservation credit in your wallet pays the service fee of one reservation, even if top-up prices change later. SportSpot may change top-up prices at any time; the price shown before you pay is the price you pay. Your wallet balance is non-refundable to cash and can only be used to pay reservation service fees on SportSpot. It cannot be withdrawn or transferred, including when your account is suspended, terminated or closed.
- Field usage fees are paid directly to the field owner at the facility and are separate from reservation service fees. SportSpot does not collect them and is not responsible for them.
- Top-ups are processed by third parties (PayPal and banks). SportSpot does not store your card details and is not responsible for failures, delays or fees of those providers.
- CliQ top-ups: you must send the exact amount shown, within the time shown, from the CliQ account linked to your SportSpot account, and within the daily CliQ limit shown in your wallet. You are responsible for mistakes in your transfer. A transfer that does not match is reviewed by SportSpot and either added to the correct wallet or returned to the sender. A CliQ top-up never pays a reservation automatically.
5. Reservations and Field Use
- Permitted use — sport only: a reservation entitles you to use the field for playing the sport it is listed for, and nothing else. Fields may not be used for parties, celebrations, private events, filming, or any other non-sporting occasion. The field owner may refuse entry or end the session, and SportSpot may cancel the reservation without refunding the reservation service fee, if the field is used for anything other than its listed sport
- Cancellations must be made through SportSpot before the start time. Arriving late or not showing up does not entitle you to a refund.
- Repeatedly reserving fields without paying holds time slots other players could book. SportSpot may block or suspend any account that does this.
6. Matches and Rankings
- When a match fills, a reservation is created and its organizer pays the reservation service fee. If the reservation is later cancelled — including because a player leaves — the organizer is refunded under section 4, and pays the fee again if the match fills again.
- You must report match results honestly and dispute a result only in good faith. Submitting a false result, repeatedly disputing in bad faith, or coordinating with others to report a false result may lead to suspension or blocking of every account involved and a reset of their ratings. Disputing a result in good faith is never a violation.
- A ranked result becomes final when its dispute period ends. Once applied to ratings, it cannot be reversed or corrected, including by SportSpot.
- Rankings, ratings and tiers are provided for informational and competitive purposes only. SportSpot does not guarantee their accuracy; they have no monetary value; they may decrease during inactivity; and SportSpot may adjust or reset them if the ranking system is abused.
- By joining a match on your own, you agree that you may be moved to the other side to take the place of a player who leaves.
- A place on a waiting list is a notification only. It does not reserve a place in the match.
7. Tournaments
- The field owner or administrator who organizes a tournament is responsible for running it fairly and for any prize it offers. SportSpot is not responsible for prizes.
- Only a team captain may enter or withdraw a team, and does so on behalf of every member, confirming that the team meets the tournament's requirements. No reservation service fee is charged for a tournament.
- Once a team enters a tournament, its members cannot change — nobody can join or leave the team — until the tournament is completed or cancelled, or the team withdraws. A player may not be entered in the same tournament through more than one team.
- Every player in a team's squad has their rating updated from each of the team's results, whether or not they played in that match.
- Players and teams must honor their scheduled tournament matches. Repeated failure to participate may result in account suspension.
- The organizer records the result of each match, and that result is final — there is no player submission and no dispute process. Ratings are applied two hours after a result is recorded, so an incorrect score can be corrected before it counts; once applied, a rating change cannot be reversed.
- Withdrawing after the draw forfeits all of the team's remaining matches to its opponents.
- A tournament may be cancelled by its organizer, when its venue can no longer host it, or when fewer teams than its minimum have entered. All of its matches are then cancelled, including ones already played; a result already applied to ratings stays applied.
8. Field Owners
Subscription and Payments
- Field owners must hold an active subscription to list fields and accept reservations. The number of fields you may have is the limit of your plan, as shown when you subscribe.
- Subscriptions are charged by Dodo Payments in USD and renew automatically at the end of each billing period, charging your saved payment method, until you cancel. Cancellation takes effect at the end of the current paid period.
- Adding fields takes effect immediately and is charged on a prorated basis. Reducing fields takes effect immediately with no refund or credit. A change of billing cycle takes effect at your next renewal.
- No refunds are provided for cancelled or unused subscriptions, including prorated amounts paid for plan changes mid-cycle. Initiating a chargeback or payment dispute on a subscription charge results in immediate revocation of platform access for the affected place.
- If your subscription lapses, ends, or a renewal payment fails, SportSpot cancels the reservations, blocked times and programme sessions on your fields after the end date and refunds the players' reservation service fees. You alone are responsible toward the customers affected. No new reservation can be made on your fields until you subscribe again.
Programmes
- Publishing training programmes requires the academy entitlement on your subscription.
- The venue and its coaches alone are responsible for each programme's content, prices, registration, payments, safety and the conduct of its coaches. SportSpot is not a party to any programme arrangement and does not process programme payments.
- Programme content is published without review. SportSpot may remove any listing at any time without notice. Programmes are not shown while the entitlement or subscription is inactive.
Field Owner Responsibilities
The Owner agrees to:
- Provide accurate and up-to-date information regarding their sports fields, including but not limited to, name, location, sport types, amenities, images, and contact details
- Maintain accurate and current availability of their fields on the Platform
- Honor all confirmed bookings made through the Platform
- Handle all on-site payments for field usage fees directly with the users
- Respond promptly to inquiries and issues related to their fields and bookings
- Check that the price, discounts, blocked times, field location, or any other data entered by the field owner is reflected as required on the Platform. It is the Owner's responsibility to verify all information is accurate
- Resolve any conflicts in reservations (e.g., reservations made outside the SportSpot Platform conflicting with reservations made through the Platform). The Owner shall give priority to reservations made through the SportSpot Platform. Failure to do so may result in immediate service termination as outlined in this section
- Not cause any kind of damage, including but not limited to, damage to the service itself, SportSpot's reputation, or the availability of the Platform or one of its services
- Add their SportSpot field reservation link as a reservation method for their fields to their official company/organization website and social media accounts
- Notify SportSpot of any confirmed reservation resulting in a no-show by the reserver
- Hold every licence, permit and insurance their facility requires, and keep it safe for players
- Take responsibility for the actions of the supervisors and coaches they add to SportSpot
Failure to meet any of these responsibilities may lead to suspension of the Owner's listings or termination under the clause below.
Termination
SportSpot may terminate this Agreement immediately if the Owner breaches any term of this Agreement, including but not limited to, failure to prioritize SportSpot Platform reservations as outlined above. In such cases, the Owner shall have no right to a refund nor a termination notice. Upon termination, the Owner's field listings will be deleted permanently from the Platform along with all field related data.
9. Prohibited Uses
Doing any of the following may lead to action under section 10:
- Using the platform for any illegal or unauthorized purpose
- Attempting to interfere with the platform's security or functionality
- Creating false or misleading information about facilities or reservations
- Harassing or threatening other users
- Attempting to bypass payment systems or subscriptions
- Submitting false, inaccurate, or manipulated match scores
- Creating or using multiple accounts to manipulate competitive rankings or circumvent account restrictions
- Copying, scraping or collecting data from SportSpot by automated means
10. Suspension and Termination
- SportSpot may suspend, block or permanently delete any account that breaks these Terms or the laws of Jordan, at its sole discretion and without prior notice.
- When an account is suspended or terminated, its wallet balance is not refunded, and any reservation, match place or tournament entry it holds may be cancelled.
11. Content You Provide
- You keep ownership of the photos, descriptions and names you add to SportSpot. You grant SportSpot a free, non-exclusive licence to display them on SportSpot and to use them to promote SportSpot while they are listed.
- You confirm you have the right to everything you add. SportSpot may remove any content at any time without notice.
12. Limitation of Liability
SportSpot acts solely as a platform provider and shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of the fields, disputes between Owner and users, or any other issues not directly related to the Platform's functionality.
SportSpot is not responsible for any issues caused by any third-party service used, including but not limited to, notification services, messaging services, server availabilities, payment gateways, or any other third-party integrations.
Users participate in sports activities at their own risk. We are not liable for any injuries, damages, or disputes that may occur at sports facilities.
To the maximum extent permitted by law, SportSpot's total liability to you for any claim is limited to the amount you paid to SportSpot in the three months before the claim.
You agree to compensate SportSpot for any loss, claim or cost resulting from your breach of these Terms or from your use of a facility.
13. Modifications to Terms
We reserve the right to modify these terms at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the modified terms.
14. Governing Law
- These Terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Amman have jurisdiction over any dispute arising from them.
- If any part of these Terms is found invalid, the rest remains in effect.
- SportSpot is not responsible for any failure or delay caused by events beyond its reasonable control, such as power or internet outages, government action or natural disasters.